退款政策

Last updated: 2026-09-10

We want you to love your order. If something isn't right, here is how we make it right.

Damaged, Wrong, or Defective Items(最优先处理)

If your item arrived damaged, incorrect, or defective, send us a clear photo within 48 hours of delivery. Once verified, we will reship a replacement or issue a full refund — you do not need to return the item.

Quality Issues

If an item shows a quality problem within 7 days of delivery, contact us with your order number and photos. After verification, we will offer a free replacement or a refund.

Other Returns(非质量问题)

  • You may request a return within 7 days of delivery for items that are unused and in original packaging.
  • Because our parcels ship from abroad, returning the physical item is often not practical. For approved cases, we will refund the order value to your GCash or bank account instead of requiring you to ship the item back.
  • Refunds are processed within 3–5 business days after approval.

How COD Refunds Work(重要:COD 无原路退回)

COD orders were paid in cash or GCash to the courier, so there is no "original payment method" to reverse. All approved refunds are sent to you via:

  1. GCash transfer, or
  2. Philippine bank transfer (you provide your account details).

We will never ask for your bank PIN or OTP. Never share these with anyone.

Refused Deliveries & Failed Attempts

If a parcel is refused at the door or returned because we could not reach you after multiple attempts:

  • The parcel will be returned to us at our courier's cost.
  • If you still want the items, we can reship once — you pay the reshipping fee of 【₱150】.
  • If you prefer a refund instead, the refund will be issued after deducting the actual shipping and COD handling costs already incurred on your order.

Please only place a COD order if you are sure you can receive it — refused deliveries are the single biggest reason small online stores disappear, and we appreciate your understanding.

Cancellations

You can cancel free of charge any time before your order ships — just message us on WhatsApp/Viber or email us with your order number. Once shipped, cancellation is no longer possible, but you may refuse at the door (see above).

Non-returnable Items

For health and hygiene reasons, opened personal-care or intimate-use items cannot be returned unless they arrived damaged or defective.

Contact

Email: 【support@snugoi.com】

WhatsApp / Viber: 【+63-XXX-XXX-XXXX】